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Enterprise Case Management (ECM)

Enterprise Case Management (ECM) is a new way to provide enhanced case management for the PA Department of Human Services and its business partners through the implementation of a common technology platform to help plan and deliver the people we serve improved services for DHS-supervised programs including, but not limited to, Medicaid case management; early intervention services; mental health services and supports; child welfare programs and investigations; and appeals submission and management.


ECM allows for:

  • Easier sharing of information among DHS program offices, counties, individuals/participants, and providers to enable better decision making for improved outcomes for those we serve
  • Increased ability to determine the effectiveness of services provided across programs and the impacts to the people we serve while supporting continuous improvement efforts
  • Enhanced data security including expanded access to information
  • Reduced effort and cost to maintain multiple systems because of the use of a common platform