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Due to COVID-19, the ECM project has been delayed, but the DHS is actively working to develop a new timeline and will provide information to the counties when it becomes available. Decisions need to be made about the order of subsystems within a phase and the roll-out strategy for each subsystem.

The ECM implementation timeline spans multiple years and is comprised of three phases. The following describes, at a high level, the anticipated phases and timing of each:

  • Phase 0 (est. 2022): 
    • ECM Pegasystems Platform (upon which subsystems will be implemented)
  • Phase 1 Beginning 2023
    • Home and Community-Based Services Subsystem (HCBSS), Hearings & Appeals, Office of Long-Term Living (OLTL) Enrollment Services
  • Phase 2 Beginning late 2024
    • Child Welfare Case Management (CW CM)