DHS COVID-19 PROVIDER RESOURCES // ODP
ODP Announcement 20-047:
Facilitating Personal Relationships When Visitors are Restricted
in Residential Settings
Updated: April 17, 2020
Audience
Providers of Residential Habilitation and/or Life Sharing services and all interested
stakeholders
Purpose
To outline guidance for residential providers to develop policies for managing visitors
while facilitating personal relationships between each individual and persons of their
choosing
Discussion
Policies and Procedures for Visitation
As stated in ODP Announcement 20-027, COVID-19 Operational Guidance, the
requirements for allowing visitors was suspended (providers may prohibit/restrict
visitation in line with CMS recommendations for long term care facilities). The
modification of this right is not required to be justified in the Individual Support Plan
(ISP).
In alignment with the requirements under Governor Wolf’s Stay at Home Order,
Residential Habilitation and Life Sharing providers can develop policies and/or
procedures that:
- Prohibit individuals from receiving visitors in the home
- Prohibit individuals from returning to the home if they choose to visit others
outside of the home
Residential Habilitation and Life Sharing providers should notify relatives and other
individuals designated by the individual of the visitation policies and/or procedures
being implemented by the provider.
Several considerations should be taken when developing policies/procedures related to
visitation and communicating with anyone interested in visiting individuals receiving
residential services:
- Individuals and their family or friends can choose to have the individual visit the
home of the family or friends. When this occurs, providers must communicate
their policy/procedure regarding whether the individual will be allowed to return
to the home, whether the individual will be required to be quarantined by the
residential provider for a period of time or whether the individual will be
required to remain with the family or friends through the remainder of the
COVID-19 emergency.
- If the individual will remain with the family or friends through the
remainder of the COVID-19 emergency, the provider (and ISP team if
possible and necessary) should determine how the individual’s needs will
be met. Some options to consider are sending residential staff to the
home for periods of time to provide needed services to the individual,
discussing whether family and friends are willing to support the individual
without payment and all of the requirements associated with rendering a
waiver service or whether the provider can support hiring and training
the family or friends to render residential services. Another option is
temporarily discontinuing residential services (but not removing the
residential authorization[s] from the ISP) and adding services such as
Companion or In-Home and Community Support to the ISP. Regardless of
the option decided on, the individual will remain enrolled in the waiver.
- When an individual will remain with family or friends, the provider must
assist the individual with packing enough items such as clothing,
medication, basic medical records, and any necessary personal items. The
provider must also continue to communicate with the individual and
family/friends while the person is away from the Residential Habilitation
or Life Sharing home to verify if additional items are needed by the
individual. The provider must cooperate with the family if the individual
needs additional items such as clothing or medications, in order for the
individual to receive those items in a timely manner.
- When an individual will remain with family or friends, the provider must
ensure that the individual has the right to return to their home once the
COVID-19 emergency has ended at the latest. Providers can develop
policies that allow individuals to return sooner.
- Whether the provider has resources to support individuals to go for walks with
family or friends while meeting social distancing requirements of being 6 feet or
more apart.
- For providers that allow hospice care in the home, the provider may require
limiting visitors to one at a time or for next of kin. The provider may also require
use of personal protective equipment during the visit
Ongoing Communication Facilitation
Residential Habilitation and Life Sharing providers (including Life Sharing hosts) are
responsible to facilitate ongoing communication between individuals, family members,
friends, and anyone else the individual chooses to communicate with during the
COVID19 emergency. Unless otherwise indicated by the individual, the expectation is
that communication with family and friends is supported on a regular and routine basis
for each individual.
The provider must offer assistance to the individual to communicate with friends and
family, when needed. The provider may need to assist the individual with learning new
ways to communicate with the people he/she has relationships with. The provider
should be creative in ways that assists the individual to remain in contact with family
and friends and feel comfortable with the method of communication. A few examples
include:
- Arranging a meeting that occurs between an individual or family/friends viewing
each other through a window or glass door, so that social distancing guidelines
are implemented
- Using technology such as FaceTime, Skype, Zoom meetings, Facebook
Messenger, etc.
- Promoting communication through telephone calls, email, writing letters,
texting, sending photographs or videos, or the use of virtual assistant technology
(ex. Amazon’s Alexa or Google Home)
Homes that have access to the internet are expected to offer the individual access to a
computer for the use of technology. If the individual resides in his or her own home and
doesn’t have internet access, the provider should assist the individual to access an
existing account for free of charge or determine if there is a reasonable accommodation
that can be made. The provision of internet services is included in the room and board
regulations for a Residential Habilitation or Life Sharing Home that isn’t owned by the
individual.
In homes that provide services to more than one individual, ODP acknowledges that
access to items such as computers, smart phones or tablets may need a schedule; so
that everyone has access to the preferred method of contact. Program specialists, Direct Support Professionals or Life Sharing hosts should collaborate with individuals and
family/friends in order to plan available time to communicate.