PROMISe Provider
Education and Training

Listed below are the available Educational and Training opportunities for Pennsylvania Medical Assistance Program providers. 

PROMISe™ Provider Conference Call Training

• Provider Groups – How to Submit 180 Day Electronic Submissions and ACN Electronic attachments (addressed in Quick Tip 263).  
  

• Provider Groups – How to Submit Revalidations, Reactivations, and Change Request applications for your Group Members (fee assigned practitioners) from your group portal login (addressed in Quick Tip 266). 
  
  
• Webinar Recording: Provider Groups Revalidations, Reactivations, and Change Request Training 

• Provider Portal Training on the following topics is also offered on request.  Training is conducted via a virtual room (VR) and can be requested by emailing:  PROMISe.ProviderTraining@GainwellTechnologies.com. 
  
  Please include the following information: 13-digit Provider Number, Provider name, Contact name and phone number:

• Review of PROMISe™ Portal including registration
  
• Eligibility Verification
• Claim completion review (new, adjustments and voids)
  
• Claim Inquiry Search
• Enrolled Provider Search
• ERA and EFT Enrollment
• Review of Remittance Advice Statement
• Enrollment Information
• Review of DHS Website including fee schedule, MA regulation, MA Bulletins and Provider Quick Tips