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​Medicaid Promoting Interoperability Program FAQs

The following information is in place to help you better understand the Medicaid Electronic Health Records Incentive Program,  who is eligible, patient volume calculation, and expectations related to attestations, monitoring & documentation.   

FAQ overview — Here is a compilation of common electronic health records program questions and answers. For information on Program Year 2020 and 2021, please refer to our Promoting Interoperability Program Helpful Tips for Program Years 2020 and 2021 document. If you have a question and don't see your answer here, please email us at

Centers for Medicare & Medicaid Services FAQs — Here is a list of FAQs from the federal government. An Electronic Health Records Information Center is now available to answer your questions. The center is open from 7:30 a.m. –6:30 p.m. (Central Time) Monday through Friday, except for federal holidays, at 1-888-734-6433 (primary number) or 888-734-6563 (TTY number).