FFS Provider Service Center
Assist with FFS billing questions, including dental inquiries;
General non-pharmacy prior authorization questions | 1-800-537-8862![]( "Call: 1-800-537-8862")
Hours of operation: Monday – Friday, 8 a.m.-4:30 p.m.
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Eligibility Verification
Provides verification of MA eligibility and plan information | 1-800-766-5387![]( "Call: 1-800-766-5387")
Hours of operation: 24 hours a day, 7 days a week |
Intense Medical Case Management Unit
Assistance with individuals with complex needs and case management for catastrophic events and individuals in need of one-on-one support with a registered nurse | 1-800-537-8862![]( "Call: 1-800-537-8862")
Hours of operation: Monday – Friday, 8 a.m.-4:30 p.m. |
Medical Assistance Electronic Health Records Incentive Program Support Center Assists providers with EHR Incentive Program questions, including MAPIR inquires | If you have any questions, please email us at
ra-mahealthit@pa.gov |
ODP Customer Service
| 1-888-565-9435![]( "Call: 1-888-565-9435") (TTY number: 1-866-388-1114![]( "Call: 1-866-388-1114") )
Monday - Friday, 8:30 a.m.-4 p.m
For all inquiries regarding Provider Enrollment contact the Provider Enrollment Mailbox:
ra-odpproviderenroll@pa.gov or fax your inquiries to:
717-783-5141![]( "Call: 717-783-5141") |
ODP Claims Resolution Section
Claims/billing inquiries for the Consolidated Waiver, P/FDS Waiver & ODP Base programs | 1-866-386-8880![]( "Call: 1-866-386-8880")
Hours of operation: Monday - Thursday, 8:30 a.m.-noon
and 1-3:30 p.m.
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ODP Provider Enrollment
General ODP enrollment programs | Fax: 717-783-5141![]( "Call: 717-783-5141")
Hours of operations: Monday - Friday, 8 a.m- 5 p.m.
Provider Enrollment Mailbox: ra-odpproviderenroll@pa.gov |
Office of Long Term Living (OLTL) Provider Call Center
Assists with nursing facilities, ICF/MRs, LIFE program billing questions, OLTL waivers billing and general enrollment questions | 1-800-932-0939![]( "Call: 1-800-932-0939")
Hours of operation: Monday – Thursday, 9 a.m.-noon
and 1-4 p.m.
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Office of Medical Assistance Programs
Enrollment Questions | 1-800-537-8862![]( "Call: 1-800-537-8862") |
OLTL DME Hotline
Assist with LTC billing questions relating to DME | 1-877-299-2918![]( "Call: 1-877-299-2918")
Hours of operation: Monday – Friday, 7:30 a.m.-4 p.m.
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OMHSAS
Questions specific to billing, claims, etc. | If you have any questions, please email us at
RA-PWSERVICES@pa.gov |
Pharmacy Services Provider Call Center
FFS pharmacy billing questions and FFS pharmacy prior authorizations | 1-800-537-8862![]( "Call: 1-800-537-8862")
Hours of operation: Monday – Friday, 8 a.m.-4:30 p.m.
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FFS Prior Authorization
For home health, PSR and hyperbaric treatments and
for Advanced Radiologic Imaging service | 1-800-537-8862![]( "Call: 1-800-537-8862") Option #2, Option #3 and then option #1
Hours of operation: Monday-Friday 7:30 a.m.– noon
and 1-4 p.m. |
Provider Assistance Center
For provider questions on electronic claims and transaction submissions and the Provider Electronic Submission (PES) software | 1-800-248-2152![]( "Call: 1-800-248-2152") or 717-975-4100![]( "Call: 717-975-4100")
Hours of operation: Monday – Friday, 8 a.m.–5 p.m.
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Provider Enrollment
Provides assistance regarding MA enrollment processes
and MA enrollment file maintenance; General MA enrollment questions | 1-800-537-8862![]( "Call: 1-800-537-8862")
Hours of operation: Monday – Friday, 8 a.m. - 4:30 p.m.
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