Begin Main Content Area

​Contact Information/Help for MA Providers

Provider Contact Information Desk Reference (pdf download)

FFS Provider Service Center
Assist with FFS billing questions, including dental inquiries;
General non-pharmacy prior authorization questions
1-800-537-8862
Hours of operation: Monday – Friday, 8 a.m.-4:30 p.m.
Eligibility Verification
Provides verification of MA eligibility and plan information
1-800-766-5387
Hours of operation: 24 hours a day, 7 days a week
Intense Medical Case Management Unit
Assistance with individuals with complex needs and case management for catastrophic events and individuals in need of one-on-one support with a registered nurse
1-800-537-8862
Hours of operation: Monday – Friday, 8 a.m.-4:30 p.m.
ODP Customer Service
 
1-888-565-9435 (TTY number: 1-866-388-1114)
Monday - Friday, 8:30 a.m.-4 p.m
For all inquiries regarding Provider Enrollment contact the Provider Enrollment Mailbox: 
ra-odpproviderenroll@pa.gov or fax your inquiries to:
717-783-5141
ODP Claims Resolution Section
Claims/billing inquiries for the Consolidated Waiver, P/FDS Waiver & ODP Base programs
1-866-386-8880
Hours of operation: Monday - Thursday, 8:30 a.m.-noon 
and 1-3:30 p.m.

ODP Provider Enrollment
General ODP enrollment programs

Fax: 717-783-5141
Hours of operations: Monday - Friday, 8 a.m- 5 p.m.
Provider Enrollment Mailbox: ra-odpproviderenroll@pa.gov

Office of Long Term Living (OLTL) Provider Call Center
Assists with nursing facilities, ICF/MRs, LIFE program billing questions, OLTL waivers billing and general enrollment questions
1-800-932-0939
Hours of operation: Monday – Thursday, 9 a.m.-noon 
and 1-4 p.m.

Office of Medical Assistance Programs
Enrollment Questions

1-800-537-8862
OLTL DME Hotline
Assist with LTC billing questions relating to DME
1-877-299-2918
Hours of operation: Monday – Friday, 7:30 a.m.-4 p.m.

OMHSAS
Questions specific to billing, claims, etc.

If you have any questions, please email us at
RA-PWSERVICES@pa.gov

Pharmacy Services Provider Call Center
FFS pharmacy billing questions and FFS pharmacy prior authorizations
1-800-537-8862
Hours of operation: Monday – Friday, 8 a.m.-4:30 p.m.
FFS Prior Authorization
For home health, PSR and hyperbaric treatments and
for Advanced Radiologic Imaging service

1-800-537-8862 Option #2, Option #3 and then option #1
Hours of operation: Monday-Friday 7:30 a.m.– noon
and 1-4 p.m. 

Provider Assistance Center
For provider questions on electronic claims and transaction submissions and the Provider Electronic Submission (PES) software
1-800-248-2152 or 717-975-4100
Hours of operation: Monday – Friday, 8 a.m.–5 p.m.
 
Provider Enrollment
Provides assistance regarding MA enrollment processes
and MA enrollment file maintenance; General MA enrollment questions
1-800-537-8862
Hours of operation: Monday – Friday, 8 a.m. - 4:30 p.m.