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​DHS Online Tools

Public-health officials in Pennsylvania are advising the public to practice social distancing to mitigate the spread of COVID-19. Avoid in person visits to facilities and utilize online tools instead.

DHS Program Office Contact Information

Office of Administration (OA)
Inquires Phone Number Email
General Inquires
Shared Service Requests
Right-To-Know Requests
Office of Child Development and Early Learning (OCDEL)
Inquires Phone Number Email
Office of Children, Youth, and Families (OCYF)
Inquires Phone Number Email
​CWIS County Helpdesk
​OCYF Account Requests
​Questions Related to the CPSL

​Family First Implementation Questions
​OCYF Regulatory Waiver Requests
Office of Developmental Programs (ODP)
Inquires Phone Number Email
General Inquires  1-888-565-9435 
Reporting of COVID19 situations/cases
Incident Management Policy and Procedures Questions 
Billing and Claims Resolution Questions 1-866-386-8880
Regulatory Compliance Questions
Office of Income Maintenance (OIM)
Inquires Phone Number Email
​Customer Service Center to Apply for Medicaid
​Questions about Benefits/Case Information
​1-877-395-8930/Philadelphia: 215-560-7226​
​Help with COMPASS
​EBT Questions/Card Replacement
​Quality Control Inquiries
​Cash Employment & Training Policy Questions
SNAP Employment & Training Policy Questions
Office of Long-Term Living (OLTL)
Inquires Phone Number Email
Provider Billing 1-800-932-0939; Option 2
Provider Enrollment 1-800-932-0939; Option 1
Participant Hotline 1-800-757-5042
Nursing Home Transition 1-800-932-0939; Option 3
Office of Medical Assistance Programs (OMAP)
Inquires Phone Number Email
CHIP 1-800-986-5437
Fee-For-Service Programs 1-800-537-8862
Office of Mental Health and Substance Abuse Services (OMHSAS)
Inquires Phone Number Email
All OMHSAS Inquires