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​DHS Online Tools

Public-health officials in Pennsylvania are advising the public to practice social distancing to mitigate the spread of COVID-19. Avoid in person visits to facilities and utilize online tools instead.


DHS Program Office Contact Information

Office of Administration (OA)
Inquires Phone Number Email
General Inquires
RA-ADCorrespondence@pa.gov
Procurement
RA-DivofProcurement@pa.gov
Shared Service Requests RA-PWSHAREDSRVREQS@pa.gov
Right-To-Know Requests RA-dpwrtkl@pa.gov
Office of Child Development and Early Learning (OCDEL)
Inquires Phone Number Email
Office of Children, Youth, and Families (OCYF)
Inquires Phone Number Email
​CWIS County Helpdesk

RA-PWCountyCWISHelp@pa.gov
​OCYF Account Requests
RA-pwocyfacctrequest@pa.gov
​ChildLine Referral Questions

​RA-PWChildLineRefQue@pa.gov
​Family First Implementation Questions

RA-PWFamilyFirst@pa.gov
​OCYF Regulatory Waiver Requests

RA-OCYFWaivers@pa.gov
Office of Developmental Programs (ODP)
Inquires Phone Number Email
General Inquires  1-888-565-9435  RA-customerservice@pa.gov 
Reporting of COVID19 situations/cases
RA-PW6100REGADMIN@pa.gov
Incident Management Policy and Procedures Questions RA-impolicy@pa.gov 
Billing and Claims Resolution Questions 1-866-386-8880 RA-odpclaimsres@pa.gov
Regulatory Compliance Questions
RA-PW6100REGADMIN@pa.gov
Office of Income Maintenance (OIM)
Inquires Phone Number Email
​Customer Service Center to Apply for Medicaid
​1-866-5504355
​Questions about Benefits/Case Information
​1-877-395-8930/Philadelphia: 215-560-7226​
​Help with COMPASS
​1-800-692-7462
​EBT Questions/Card Replacement
​888-328-7366
​Quality Control Inquiries
​1-877-846-9429
​Cash Employment & Training Policy Questions

RA-PWBEP.TANF@pa.gov
SNAP Employment & Training Policy Questions

RA-PWBEP.SNAP@pa.gov
Office of Long-Term Living (OLTL)
Inquires Phone Number Email
Provider Billing 1-800-932-0939; Option 2 RA-ProviderOperation@pa.gov
Provider Enrollment 1-800-932-0939; Option 1 RA-HCBSEnprov@pa.gov
Participant Hotline 1-800-757-5042 RA-PWBPOHELPLINE@pa.gov
Nursing Home Transition 1-800-932-0939; Option 3 RA-NHT@pa.gov
Office of Medical Assistance Programs (OMAP)
Inquires Phone Number Email
CHIP 1-800-986-5437
Fee-For-Service Programs 1-800-537-8862
Office of Mental Health and Substance Abuse Services (OMHSAS)
Inquires Phone Number Email
All OMHSAS Inquires RA-OMHSASCorrespond@pa.gov