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Recent Operations Memoranda
and Policy Clarifications

The Office of Income Maintenance (OIM) is responsible for the oversight of the following federal- and state-funded public assistance programs: Temporary Assistance for Needy Families (TANF); Medical Assistance (MA) eligibility; Supplemental Nutrition Assistance Program (SNAP); Low-Income Home Energy Assistance Program (LIHEAP); Low Income Household Water Assistance Program (LIHWAP); and Employment and Training Programs (ETP).

Operations Memoranda, also known as "ops memos," begin with the prefix "OPS," followed by the last two digits of the year, month, and ops memo number. Operations memoranda are written by OIM staff to inform county assistance office staff  of new policies and updates to current policies. They may be applicable to one or multiple subject areas and outline procedures regarding one or multiple subject areas. They introduce and/or supplement OIM policy and may contain subject matter independent of OIM policy and procedures found in the Policy Handbooks and Manuals

Policy Clarifications are written responses  from the OIM Policy Clarification Unit to policy questions submitted from various county assistance offices. Policy clarification prefixes regarding subject matter are as follows: PCA (Cash Assistance); PFS (SNAP); PLA (LIHEAP); PMA (Medical Assistance); PMN (Long Term Care); PO (Other). The last three digits of the policy clarification number refer to the related policy handbook section(s).

3/7/2022 10:34 AM
5/16/2022 12:30 PM
5/26/2022 12:31 PM
Under What Circumstances can the 90-day Supplemental Nutrition Assistance Program (SNAP) Employment and Training (E&T) Retention Period Continue After SNAP Benefits Close?
9/28/2022 1:30 PM
6/6/2022 12:25 PM
8/24/2022 11:47 AM
6/24/2022 12:17 PM
Revised Eligibility for Afghan Nationals and Acceptable Documentation of  Immigration Status
10/7/2022 1:10 PM
Introduction of a New Medical Assistance for Workers with Disabilities (MAWD) Eligibility Group - Workers with Job Success (WJS)
7/1/2022 1:01 PM
Informs County Assistance Offices that a “face-to-face” interview is no longer required. A personal interview, in person or via telephone, is required.
7/11/2022 7:40 AM
New Community Service and Work Experience Verification Forms for Road to Economic Self-Sufficiency Through Employment and Training (RESET)
7/27/2022 1:39 PM
Eligibility for Ukrainian Nationals with Humanitarian Parole and Acceptable Documentation of Immigration Status
9/1/2022 1:03 PM
10/13/2022 12:06 PM
Revised Ops Memo 22-09-02 - 2022-23 LIHEAP Policy, Procedures, and Form Changes – updates and important information for the upcoming season
10/3/2022 7:46 AM
2022-2023 Low-Income Home Energy Assistance Program (LIHEAP)
Policy, Procedures, and Form Changes
9/9/2022 8:55 AM
Supplemental Nutrition Assistance Program (SNAP) Mass Grant Changes 2022
9/15/2022 1:27 PM
9/30/2022 12:33 PM
7/8/2022 11:31 AM
9/19/2022 12:29 PM
Revised Exceptions to Maintaining Medical Assistance (MA), Including Long-Term Care (LTC) and Home and Community-Based Services (HCBS) Enrollment during the Public Health Emergency (PHE) - Coronavirus (COVID-19)
7/27/2022 8:57 AM
Eligibility for Afghan Nationals and Acceptable Documentation of Immigration Status
3/11/2022 10:41 AM
Revised- Changes to the Supplemental Nutrition Assistance Program (SNAP) Application Interview Process
8/22/2022 7:36 AM
Extension of the 2021-22 Low-Income Home Energy Assistance Program (LIHEAP)
5/5/2022 7:40 AM
Changes to Benefit Expungement Timeframes for Supplemental Nutrition Assistance Program (SNAP) and Cash Assistance Benefits
7/28/2022 8:47 AM
2021-2022 Low-Income Home Energy Assistance Program (LIHEAP) Summer Fill Supplement and Utility Supplement
7/29/2022 1:04 PM
2/23/2022 12:13 PM
6/22/2022 11:30 AM
6/2/2022 8:33 AM
Processing Overpayments for Pandemic Unemployment Assistance (PUA) Income
3/23/2022 11:13 AM
3/18/2022 1:50 PM
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