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Recent Operations Memoranda
and Policy Clarifications

The Office of Income Maintenance (OIM) is responsible for the oversight of the following federal- and state-funded public assistance programs: Temporary Assistance for Needy Families (TANF); Medical Assistance (MA) eligibility; Supplemental Nutrition Assistance Program (SNAP); Low-Income Home Energy Assistance Program (LIHEAP); Low Income Household Water Assistance Program (LIHWAP); and Employment and Training Programs (ETP).

Operations Memoranda, also known as "ops memos," begin with the prefix "OPS," followed by the last two digits of the year, month, and ops memo number. Operations memoranda are written by OIM staff to inform county assistance office staff  of new policies and updates to current policies. They may be applicable to one or multiple subject areas and outline procedures regarding one or multiple subject areas. They introduce and/or supplement OIM policy and may contain subject matter independent of OIM policy and procedures found in the Policy Handbooks and Manuals

Policy Clarifications are written responses  from the OIM Policy Clarification Unit to policy questions submitted from various county assistance offices. Policy clarification prefixes regarding subject matter are as follows: PCA (Cash Assistance); PFS (SNAP); PLA (LIHEAP); PMA (Medical Assistance); PMN (Long Term Care); PO (Other). The last three digits of the policy clarification number refer to the related policy handbook section(s).

Revised: COVID-19 Employment and Training (E&T) Procedures
6/13/2023 8:05 AM
5/26/2022 12:31 PM
Under What Circumstances can the 90-day Supplemental Nutrition Assistance Program (SNAP) Employment and Training (E&T) Retention Period Continue After SNAP Benefits Close?
9/28/2022 1:30 PM
ABAWD Waiver Status at end of Public Health Emergency (PHE)
7/24/2023 10:47 AM
Employment and Training (E&T) Special Allowances: School Supplies, Clothing, and Mileage January 8, 2024
1/8/2024 10:36 AM
6/6/2022 12:25 PM
8/24/2022 11:47 AM
6/24/2022 12:17 PM
Revised Eligibility for Afghan Nationals and Acceptable Documentation of Immigration Status
4/26/2023 11:09 AM
Introduction of a New Medical Assistance for Workers with Disabilities (MAWD) Eligibility Group - Workers with Job Success (WJS)
7/1/2022 1:01 PM
Informs County Assistance Offices that a “face-to-face” interview is no longer required. A personal interview, in person or via telephone, is required.
7/11/2022 7:40 AM
New Community Service and Work Experience Verification Forms for Road to Economic Self-Sufficiency Through Employment and Training (RESET)
7/27/2022 1:39 PM
Eligibility for Ukrainian Nationals with Humanitarian Parole and Acceptable Documentation of Immigration Status
9/1/2022 1:03 PM
10/13/2022 12:06 PM
Revised Ops Memo 22-09-02 - 2022-23 LIHEAP Policy, Procedures, and Form Changes – updates and important information for the upcoming season
10/3/2022 7:46 AM
2022-2023 Low-Income Home Energy Assistance Program (LIHEAP)
Policy, Procedures, and Form Changes
4/26/2023 11:09 AM
Supplemental Nutrition Assistance Program (SNAP) Mass Grant Changes 2022
4/21/2023 1:56 PM
9/30/2022 12:33 PM
REVISED: Cost of Living Adjustment (COLA) Increase Affecting Long-Term Care (LTC) Budgets Effective January 1, 2023
4/26/2023 11:31 AM
REVISED:  Procedures for Handling Returned Mail
4/26/2023 11:28 AM
Procedures for Handling Returned Mail during the Unwinding Period due to the Ending of Continuous Coverage Requirement
4/26/2023 10:55 AM
Information Updates Received from Managed Care Organizations (MCOs)
4/26/2023 11:31 AM
REVISED: Information Updates Received from Managed Care Organizations (MCOs)
5/3/2023 1:43 PM
Supplemental Nutrition Assistance Program (SNAP) Cost of Living Adjustment (COLA) Change
4/26/2023 11:29 AM
Waiving Cost of Living Adjustment (COLA) for Certain Low-Income Home Energy Assistance Program (LIHEAP) Applicants
4/26/2023 11:30 AM
 Low-Income Home Energy Assistance Program (LIHEAP) Processing Utility Termination Notices
4/26/2023 11:26 AM
Medicare Part B Immunosuppressive Drug (Part B-ID) Coverage and Buy-In
4/26/2023 11:12 AM
2022-2023 Low-Income Home Energy Assistance Program (LIHEAP) In-Season Supplement for Cash Recipient Households
4/26/2023 11:11 AM
REVISED: Changes to Medical Assistance (MA) Processing during the Continuous Coverage Period Based on the Court Case, Carr v. Becerra
4/26/2023 10:51 AM
Revised Expiration of the Continuous Coverage Requirement for Medical Assistance (MA) as Required by the Consolidated Appropriations Act, 2023
4/26/2023 10:58 AM
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