DHS COVID-19 PROVIDER RESOURCES // OMAP
Provider Quick Tips #241: Prior Authorization Changes in the Medical
Assistance Program for Certain Services
during COVID-19 Emergency Disaster
Issued: May 7, 2020
To reduce the burden on providers and patients during the COVID-19 pandemic, the Department of Human
Services will be changing the authorization requirements for certain services. These changes will be
implemented in the Medical Assistance Fee-for-Service Program (MA FFS) and the Physical Health and
Community HealthChoices managed care delivery systems. This guidance should apply to in-network and
out-of-network services for the Physical Health and Community HealthChoices Managed Care
Organizations (MCO)s. Beginning with dates of service on or after the release of this guidance, the
authorization requirements listed below are applicable for all diagnoses during the COVID-19 emergency
disaster declaration.
Please note, the change of prior authorization is not applicable to items and services reviewed through the
program exception process. Items and services requiring a program exception will continue to require
authorization.
While the authorization requirements will be suspended for claim payment purposes as specified below,
services will be subject to a retrospective review for medical necessity. The retrospective review applies to
claims paid by MA FFS and the Physical Health and Community HealthChoices MCOs.
This guidance will be in place while a valid disaster declaration authorized by the Governor for the COVID19 virus remains in effect.
Services with a change to the authorization requirement:
- Inpatient Hospital Admissions — That are of an emergency or urgent need do not require prior
authorization. Please note while the authorization requirement will be suspended for payment
purposes, emergency and urgent admissions and readmissions will be retrospectively reviewed
post payment; thus, the authorization must be submitted within 180 days of the discharge date.
For inpatient hospitalization admissions for the Physical Health or Community HealthChoices
MCOs, hospitals are required to notify the MCO of the admission within 48 hours of admission for
purposes of discharge planning and ensuring continuity of care through the process the hospital
would normally use to notify the MCOs. - Long-Term Acute Care Hospitals — For the Physical Health or Community HealthChoices MCOs,
prior authorization is not required for the first 7 days of care. Prior authorization will be required for
services after the first 7 days. For MA FFS, long-term acute care hospitals should follow guidance
for other inpatient hospital admissions.
Long-term acute care hospitals are required to notify the Physical Health or Community
HealthChoices MCO of the admission within 48 hours of admission for purposes of discharge
planning and ensuring continuity of care through the process the hospital would normally use to
notify the MCOs. - Home Health — Prior authorization is not required for the first 28 days of service. Continuation of
services beyond the initial 28 days will require prior authorization.
Home Health Agencies are required to notify the Physical Health or Community HealthChoices
MCO of the initiation of services within 48 hours of beginning services for purposes of discharge
planning and ensuring continuity of care through the process the agency would normally use to
notify the MCOs to obtain prior authorization from the MCOs.
In MA FFS, home health visits provided beyond 28 days require the use of a UD modifier on the
claim, per the PA PROMISe Provider Handbook. When the UD modifier is required on the claim,
authorization for the service is also required. - Hospice Services — for the Physical Health and Community HealthChoices MCOs, prior
authorization is not required for the first 30 days of care. Prior authorization will be required for
continuation of services after the first 30 days.
Prior authorization of hospice services is not required for the MA FFS program.
- Radiology — prior authorization of CT scans of the chest related to the diagnosis or treatment of
COVID-19 is not required
- Medical Supplies and Durable Medical Equipment (DME) — Prior authorization is not required
for the medical supplies and DME noted on the list attached to this document as specified.
- Shift Nursing — this applies to services authorized and billed using procedure codes S9122, S9123
and S9124.
Children under the age of 21 that are receiving shift nursing, as of the date this document is issued,
can continue to receive the currently authorized hours of care without the need for reauthorization.
For children under the age of 21, requests to increase the number of hours beyond what is currently
authorized as of the date this document is issued will require prior authorization. Once the increase
in services are authorized, the authorized hours of care will continue without need for
reauthorization.
For children under the age of 21 who are not currently receiving shift nursing as of the date this
document is issued prior authorization of these services will be required before they can be initiated.
Once services are authorized, the authorized hours of care will continue without need for
reauthorization. - Inpatient Rehabilitation Services — Prior authorization is not required for the first 7 days of care.
Prior authorization will be required for continuation of services after the first 7 days.
Inpatient Rehabilitation facilities are required to notify the Physical Health or Community
HealthChoices MCO of the admission within 48 hours of admission for purposes of discharge
planning and ensuring continuity of care through the process the facility would normally use to
notify the MCOs to obtain prior authorization from the MCOs. - Skilled Nursing Facility Services — prior authorization is not required for the first 30 days of skilled
nursing facility care. Prior authorization will be required for continuation of services after the first 30
days.
Skilled Nursing facilities are required to notify the Physical Health or Community HealthChoices
MCO of the admission within 48 hours of admission for purposes of discharge planning and
ensuring continuity of care through the process the facility would normally use to notify the MCOs
to obtain prior authorization from the MCOs.
Current prior authorization requirements will remain in place for claims payment for the following services: - Place of Service Reviews (PSR)
- Radiology Services – All other radiology services besides the CT scans of the chest will need a
prior authorization
- Medical Supplies – other than the procedure codes and items listed on the attached document
- Outpatient laboratory services – other than diagnostic tests for COVID-19 using procedure codes
U0001 or U0002
- Hyperbaric Oxygen
- Durable Medical Equipment – other than the procedure codes and items listed on the attached
document
- Prosthetics
- Orthotics
- Dental Services
- Outpatient Drugs – continue to be prior authorized when required
For the MA FFS program and the Physical Health and Community HealthChoices MCOs, services for which
prior authorization has been waived are subject to retrospective review determinations based on medical
necessity.
Providers should continue to check the Department of Human Service’s COVID-19 website and the
Department of Health’s website for updates regarding COVID-19.
For question regarding claim payments please contact 1-800-537-8862, option 2, option 6, option 1.
For questions regarding prior authorization for medical services in the MA FFS program please
contact 1-800-537-8862, option 2, option 3.
For questions regarding outpatient drug prior authorization in the MA FFS program please contact
1-800-537-8862, option 2, option 2.
For questions regarding prior authorization for medical services or outpatient drug authorization in
the Phy