DHS COVID-19 PROVIDER RESOURCES // ODP
ODP Announcement 20-037: Modification of Key Tasks and Activities in Response to
Incidents
Issued: April 2, 2020
Audience
Providers
Supports Coordination Organizations,
Administrative Entities,
Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF/ID)
Purpose
The purpose of this communication is to outline acceptable modifications of the key
tasks and activities required during the management of incidents. This communication
highlights these strategies and gives additional detail to allow for a thorough incident
response and investigation while maintaining social distancing protocols. In addition,
the Enterprise Incident Management (EIM) system will be modified to allow users to
document incidents related to the COVID-19 virus via an indicator question added to all
incident reports.
Modifications of the incident management process due to COVID-19 will remain in
effect until further notice.
Please note: Supports Coordination Organizations are required to
report incidents related to the COVID-19 virus, unless the incident
was reported and documented by another source.
Discussion
During the management of the COVID-19 virus, incidents will continue to be reported
and investigated per the ODP Incident Management Bulletin 6000-04-01. At all points
during the incident management process, face to face contact should be limited and
social distancing protocols should be followed. Social distancing does not eliminate the
requirement to assess and mitigate risks to health, safety and rights and to implement
preventative corrective actions as appropriate.
Serious concerns for an individual’s safety and well-being must be immediately
communicated to protective service entities, law enforcement, and other appropriate
authorities. Information obtained from wellness visits conducted by these other
authorities (in lieu of face to face contacts by ODP entities) can be used to ensure that
actions taken to protect safety and well-being have been implemented and are
effective. If wellness visits conducted by other entities are used in lieu of an ODP face to
face contact, follow-up with the entity conducting the wellness check is required by the
Provider or SCO to assure that ODPs level of health and safety assurances are met.
ODP recognizes that in order to be implemented and effective, some traditional risk
mitigation strategies and corrective actions may need to be altered to follow COVID-19
guidelines. Individuals and their teams will continuously review risk mitigation strategies
and corrective actions to evaluate if they are effective and make changes as necessary.
Beginning 4/3/2020 providers and supports coordination organizations will be able to
document suspected/confirmed COVID-19 diagnoses in EIM incident reports. Entering
an incident and documenting suspected/confirmed diagnosis is mandatory. This
includes any time an individual has a test for suspected COVID-19 virus and/or a COVID19 virus diagnosis. In the event that an individual receives testing at a location other
than an emergency room (i.e. drive-thru test, primary care physician’s office, etc.), the
incident must be reported using the primary category of emergency room visit-illness
new.
Providers and supports coordination organizations serve as the Department’s front-line
professionals and have the capacity and skillset to recognize and report COVID-19
related incidents in near real-time. This reporting is critical so that the Department may
use the data for public health related trending and analysis in an effort to ensure that
risk mitigation and response strategies are in place to protect Pennsylvanian’s most
vulnerable citizens.
These two new fields will also appear in the Custom Report under ‘Incident Detail –
Initial’ and ‘Incident Detail – Final’ subject areas. The following optional questions have
been added in EIM:
EIM Page
| Question (Yes/No Response)
|
Incident Classification
| Incident involves suspected/confirmed COVID-19 diagnosis
|
Verification of
Incident Classification
| Incident involves confirmed COVID-19 diagnosis (resulting
from a positive test or documentation from a health care
practitioner)
|
Due to the risk of virus transmission and based on recommendations from the
Pennsylvania Department of Health (DOH), ODP Certified Investigators (CI) and
Administrative Review Committees will immediately begin to modify the investigation
process as follows:
CI Key Tasks and Activities
|
Task/Activity
| Modification Strategies
|
Check on the safety
and well-being of the
alleged victim
| - Utilize telecommunication applications that specialize
in providing video chat such as Skype, Zoom, Google
Duo, Facetime, etc.
- When telecommunication applications are not
available, telephone (or a communication device of
the alleged victims choosing) may be used.
- Communicate via telephone with allied professionals
(protective service entities, law enforcement, medical
professionals, etc.) that have knowledge of the alleged
victim’s safety and well-being.
- Communicate all concerns for safety and well-being
with appropriate organizational management.
- Document in the Certified Investigators Report (CIR)
details of all checks on safety and well-being.
- The person(s) contacted.
- The method(s) used to contact.
|
Interview witnesses
and obtain written
statements
| - Utilize telecommunication applications to interview
witnesses that specialize in providing video chat such
as Skype, Zoom, Google Duo, Facetime etc.
- When telecommunication applications are not
available, telephone (or a communication device of a
witnesses choosing) may be used.
- Guide witnesses through the process to write their
own witness statement and provide a confidential
method for the witness to send a signed witness
statement to the CI.
- Follow current guidelines for when a witness is unable
to or is unwilling to write their own witness
statements (i.e. deposition style format).
- Document in the CIR the interview and written
statement method(s) used for each
interview/statement obtained
|
Collect Evidence
| - Request identified evidence (Documentary, Demonstrative, and Physical) be confidentially sent to
the CI by a person designated by the CI.
- Physical evidence must be preserved using
photography, diagrams, or other methods by those
who are currently on site.
- Document in the CIR evidence collection methods.
|
Documentation of CI
Process
| - Utilize the following tools to aid in creating thorough
documentation of the process used by the CI during
the investigation.
- Investigation Checklists, Forms, and Logs can be
obtained on MyODP at the following hyperlinks:
|
Administrative Review Committee Key Tasks and Activities |
Task/Activity
| Modification Strategies
|
Meet at a frequency
that allows for all
cases to be
completed within the
necessary timeframes
| - Conduct meetings in a format that allows the team to
maintain social distancing protocols.
- Methods such as conference calls and/or video
conferences have always been permitted and must
be utilized at this time.
|
Development of Risk
Mitigation Strategies
and Corrective
Actions
| - Consider if risk mitigation strategies and corrective
actions need to be altered to follow COVID-19
guidelines.
- Create a long-term plan for risk mitigation strategies
and corrective actions that will implemented after
resolution of the COVID-19 virus.
|
Additional Resources |
Adult and Older Adult Protective
Services
| Call: 1-800-490-8505
|
Child Protective Services
| Call CHILDLINE: 1-800-932-0313
|
Department of Human Services
| Coronavirus-Related Resources for PA Citizens
|
Department of Human Services | Coronavirus-Related Provider Resources
|
Pennsylvania Coalition Against
Domestic Violence
| Domestic Violence Resources
|
Pennsylvania Coalition Against
Rape
| Sexual Violence Resources
|
Questions about the Certified Investigator and Administrative Review Processes
Contact:
The requirement to report incidents of COVID-19 diagnosis extends to
all individuals, regardless of service provision at the time of the
incident.