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​Help for MA Providers Contact Information

FFS Provider Service Center
Assist with FFS billing questions, including dental inquiries;
General non-pharmacy prior authorization questions
Hours of operation: Monday – Friday, 8 a.m.AM - 4:30 p.m.
Eligibility Verification 
Provides verification of MA eligibility and plan information
Hours of operation: 24 hours a day, 7 days a week
Intense Medical Case Management Unit
Assistance with individuals with complex needs and case management for catastrophic events and individuals in need of one-on-one support with a registered nurse
Hours of operation: Monday – Friday, 8 a.m.- 4:30 p.m.
ODP Customer Service 
TTY number: 1-866-388-1114 
Monday-Friday, 8:30 a.m.-4 p.m.
For all inquiries regarding Provider Enrollment contact the Provider Enrollment Mailbox: or fax your inquiries to: 
(717) 783-5141
ODP Claims Resolution Section 
Claims/billing inquiries for the Consolidated Waiver, P/FDS Waiver & ODP Base programs
Hours of operation: Monday-Thursday,
8:30 a.m.-noon and 1-3:30 p.m.

ODP Provider Enrollment
General ODP enrollment programs

Fax: (717) 783-5141
Hours of operations: Monday-Friday, 8 a.m.-5 p.m.
Provider Enrollment Mailbox:

Office of Long Term Living (OLTL) Provider Call Center
Assists with nursing facilities, ICF/MRs, LIFE program billing questions, OLTL waivers billing and general enrollment questions
Hours of operation: Monday–Thursday,
9 a.m.- noon and 1-4 p.m.

Office of Medical Assistance Programs
Enrollment Questions

OLTL DME Hotline
Assist with LTC billing questions relating to DME
Hours of operation: Monday–Friday, 7:30 a.m.-4 p.m.

Questions specific to billing, claims, etc.

If you have any questions, please email us at

Pharmacy Services Provider Call Center
FFS pharmacy billing questions and FFS pharmacy prior authorizations
Hours of operation: Monday–Friday, 8 a.m.-4:30 p.m.
FFS Prior Authorization
For home health, PSR and hyperbaric treatments and
for Advanced Radiologic Imaging service

Option #2, Option #3 and then option #1
Hours of operation: Monday - Friday
7:30 a.m.–noon and 1-4 p.m. 

Provider Assistance Center
For provider questions on electronic claims and transaction submissions
1-800-248-2152 or (717) 975-4100 
Hours of operation: Monday–Friday, 8 a.m.–5 p.m. 
Provider Enrollment
Provides assistance regarding MA enrollment processes and MA enrollment file maintenance;
General MA enrollment questions
Hours of operation: Monday–Friday, 8 a.m.-4:30 p.m.