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​SNAP Online Purchasing Program Pilot:
Frequently Asked Questions


When can Pennsylvania residents participating in the Supplemental Nutrition Assistance Program (SNAP) begin using their benefits online?

    • Thursday, June 4, 2020.

What retailers are participating in the SNAP Online Purchasing Program in Pennsylvania?

    • The pilot program currently includes four approved retailers in Pennsylvania: Amazon, Shoprite, Fresh Grocer, and Walmart.  Only the United States Department of Agriculture's Food and Nutrition Service can authorize retailers to accept SNAP online purchases. The Department of Human does not choose which retailers participate in SNAP online purchasing.

Can I use online purchasing at any Shoprite, Fresh Grocer, or Walmart in Pennsylvania?

    • The retailers choose which locations participate in SNAP online purchasing (except for Amazon, who delivers nationwide). A list of all participating locations can be found at the links below:

Where can I find information on how SNAP online purchasing works with the different retailers?

What can I buy online with my SNAP benefits?

    • Only eligible food items normally covered by SNAP can be bought online with SNAP benefits via EBT card. Delivery fees, driver tips, and other associated charges and/or ineligible items may not be paid for with SNAP benefits online. Individuals will need to use another method of payment to cover non-allowable items and fees such as a debit or credit card.

Where can interested retailers find more information about how to become authorized to accept SNAP benefits online?

    • Only the United States Department of Agriculture's Food and Nutrition Service can authorize retailers to accept SNAP online purchases. The Department of Human does not choose which retailers participate in SNAP online purchasing.

Retailers that are interested in participating must contact FNS to review the requirements to be added to the program. Requirements include making changes to their website, contracting with a Third-Party Processor for encryption of EBT card Personal Identification Number (PIN), ensuring secure transaction processing, and certifying and successfully testing changes to their online shopping site. A full list of the requirements to participate in the OPP can be found at https://www.fns.usda.gov/snap/retailer-requirements-provide-online-purchasing.

Where can I find more information about SNAP and EBT?

    • More information on the SNAP program can be found here.

If you have any questions about your SNAP benefits, please contact the Statewide Customer Service Center at 1-877-395-8930 (In Philadelphia 1-215-560-7226).

If you have questions about your EBT card, please contact our EBT vendor, Conduent, at 1-888-328-7366.

If you would like to apply for SNAP, you can apply online using COMPASS, or you can submit a paper application.