FRAUD ALERT - POSTED 01/21/2022: A warning has been issued to protect participants from possible EBT fraud attempts via text messages. Be aware of a scam using texting to obtain your personal info. The text might say that your EBT card is locked. If you do not know if a request for information about your EBT card is real or not, contact our EBT card contractor, Conduent, at 1-888-328-7366. Remember to never share personal information like your social security number, bank information, or benefits information with individuals or organizations that you do not know.
Electronic Benefits Transfer (EBT)
What is Electronic Benefits Transfer?
Electronic Benefits Transfer (EBT) is a benefit delivery system that provides public assistance recipients with electronic access to their cash and Supplemental Nutrition Assistance Program (SNAP) benefits.
How does it work?
Eligible recipients receive a Pennsylvania Access Card and select a personal identification number (PIN) to access authorized benefits. When paying for groceries, the recipient swipes his or her EBT Access Card through a Point-of-Sale (POS) terminal and enters the PIN to access the SNAP account. Then the pin and account balance is verified electronically, and the retailer receives an authorization or denial. The recipient's account is then debited for the amount of the purchase, and the retailer's account is credited. No money or food coupons change hands. The transaction and settlement processes are the same for cash transactions. Recipients are able to use their EBT Access Card to obtain cash benefits through ATMs located throughout the state. In addition, recipients are able to make cash purchases and receive cashback through POS terminals at participating retailers.
Are there ATMs that do not charge a fee for using my EBT ACCESS card?
This list provides locations of ATMs in Pennsylvania that do not charge recipients a surcharge to withdrawal their cash assistance using their EBT Access card. Other ATMs will inform you that a surcharge will be charged prior to completing the transaction. If you do not want to pay it, cancel the transaction and try an ATM listed on this link.
Where should questions/problems about EBT be directed?
The EBT Recipient Hotline may be contacted to:
Find out where the EBT card can be used;
Check SNAP and cash assistance account balances;
Report that an EBT card has been lost or stolen;
Report that the EBT card does not work; and
Ask questions about using the EBT card.
The EBT Recipient Hotline may be called at 1-888-EBT-PENN (1-888-328-7366). The Recipient Hotline is open 24 hours a day, seven days a week.