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Stakeholder Resources

The department has and will continue to develop materials to help stakeholders communicate:

  • What the end of the continuous coverage requirement for Medical Assistance (MA) and CHIP means to Pennsylvanians;

  • What Pennsylvanians who receive MA or CHIP coverage need to do to continue their coverage; and

  • Updates and timely information related to the end of the continuous coverage period.

New and updated material will be added as they are developed. Please check back often.


Jump to material on this page:


General Statement

Pennsylvania is preparing for the eventual end of the continuous coverage period for Medicaid and CHIP, which has been in place since the beginning of the COVID-19 pandemic. Under the federal public health emergency declaration, individuals covered by Medicaid – also known as Medical Assistance or MA in PA — have been able to keep their health coverage even if they would have otherwise become ineligible for the program based on other factors. The Consolidated Appropriations Act of 2023 separates the continuous coverage requirement from the public health emergency, and this requirement will end after April 1, 2023.

Once the continuous coverage requirement ends, the Pennsylvania Department of Human Services (DHS) will have to return to normal renewal processing procedures for Pennsylvanians enrolled in MA and the CHIP. Renewals will be completed over 12 months.

When it is time for a household to complete their annual renewal, they will receive renewal paperwork 30 days before their renewal is due if DHS does not otherwise have up-to-date information on file. 

Renewals have continued to go out monthly since 2020, but households were not disenrolled for being ineligible or for failing to complete their renewal. It is imperative that all Pennsylvanians covered by MA or CHIP complete this renewal on time to avoid a disruption in MA coverage or be referred to other options for affordable coverage. Options for no or low-cost health coverage other than Medical Assistance include plans available through Pennie®, Pennsylvania's official health insurance marketplace, and CHIP.

DHS urges all MA and CHIP recipients to make sure your contact information is up to date so that you can receive timely updates on your benefits and get your renewal as quickly as possible. You can update your information on COMPASS, the state's website to apply for and manage benefit information or by downloading the myCOMPASS PA mobile app. You can also sign up for email and text alerts through the app, which is another way to make sure you receive timely information on your benefits.

Press Releases

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Newsletter Content

Text Elements:

Option 1 English:

Don't risk your Medical Assistance Coverage

Pennsylvanians who receive Medical Assistance coverage MUST report changes, including:

  • Changes in income;
  • New job or change in job;
  • Change in address;
  • Change in marital status;
  • Changes in medical insurance coverage; and
  • If your household size changes or you expect it to change due to a pregnancy

Report changes quickly:

  • Online: dhs.pa.gov/COMPASS
  • Mobile App: myCOMPASS PA
  • Phone: at 1-877-395-8930 or 1-215-560-7226 (if you live in Philadelphia).

Opción 1:

No arriesgue su cobertura de Asistencia Médica

Los residentes de Pensilvania que reciben cobertura de Asistencia Médica DEBEN informar los cambios, que incluyen:

  • Cambios en los ingresos,
  • Nuevo trabajo o cambio de trabajo,
  • Cambio de dirección,
  • Cambio en el estado civil,
  • Cambios en la cobertura del seguro médico y
  • Si el tamaño de su hogar cambia o espera que cambie debido a un embarazo.

Para reportar cambios rápidamente:

  • En línea: dhs.pa.gov/COMPASS
  • Aplicación móvil: myCOMPASS PA
  • Teléfono: al 1-877-395-8930 o al 1-215-560-7226 (si vive en Filadelfia).

 

Option 2:

Don't risk your Medical Assistance Coverage

Got a new phone number? Recently moved? Other changes in your household?

Don't risk losing your Medical Assistance coverage because you missed a letter or phone call. Make sure your information is up to date by visiting dhs.pa.gov/COMPASS or calling 1-877-395-8930 or 1-215-560-7226 to report any changes.

Opción 2:

No arriesgue su cobertura de Asistencia Médica

¿Cambió su número de teléfono? ¿Se mudó recientemente? ¿Otros cambios en su hogar?

No se arriesgue a perder su cobertura de Asistencia Médica porque perdió una carta o una llamada telefónica. Asegúrese de que su información esté actualizada visitando dhs.pa.gov/COMPASS o llamando al 1-877-395-8930 o al 1-215-560-7226 para informar cualquier cambio.



Newsletter Banner Graphics:

Right click on image then save the JPG (8.5in x 5.5in):

Newsletter banner about Medical Assistance Renewals

Newsletter banner about Medical Assistance Renewals

Newsletter banner about text messages

Newsletter banner about text messages

Newsletter banner about updating information

Newsletter banner about updating information


End of Continuous Coverage Social Media Messages

The social media messages below are grouped into categories by their main call to action. Feel free to use them as is or develop your own but try to keep your messages short, targeted, and drive action — mostly directing Pennsylvanians to:

  • dhs.pa.gov/COMPASS - for immediate actions
  • dhs.pa.gov/PHE - for updates and detailed information 
  • pennie.com - for Pennsylvanians who no loger qualify for Medical Assistance
  • dhs.pa.gov/CHIP or ChipCoversPAKids.com - for Pennsylvanians under 19


Medical Assistance Renewals:

Graphics:
Right click on image then save the JPG.

social post
social post

Post Text:

  • Stay up to date of when your Medical Assistance Renewal will come in the mail. View your benefit account details at: dhs.pa.gov/COMPASS

    Infórmese de la fecha en que su renovación de Asistencia Médica llegará por correo. Vea los detalles de su cuenta de beneficios en: dhs.pa.gov/COMPASS


Update your information:

GRAPHICS:
Right click on image then save the JPG.



POST TEXT:

  • Don't lose your benefits because of missed communications, so make sure your contact information is correct!
    Use dhs.pa.gov/COMPASS to update your information and signup for e-communications.

    No pierda sus beneficios debido a problemas de comunicación, ¡asegúrese de que su información de contacto sea correcta!
    Use dhs.pa.gov/COMPASS para actualizar sus datos e inscríbase para recibir información de modo virtual.
  • Get important updates about your benefits on your phone by signing up for text and email messages at: dhs.pa.gov/COMPASS

    Obtenga actualizaciones importantes sobre sus beneficios en su teléfono, vía mensaje de texto y correo electrónico, registrándose en: dhs.pa.gov/COMPASS
  • Did you move? 📬
    Have changes in your household?🏡
    New phone number? ☎️
    ❗Don't risk missing important updates about your benefits. Check and update your information now at: dhs.pa.gov/COMPASS

    ¿Se mudó? 📬
    ¿Hubo cambios en su hogar?🏡
    ¿Cambió su número de teléfono? ☎️
    ❗No se arriesgue a perder actualizaciones importantes sobre sus beneficios. Verifique y actualice su información ahora en: dhs.pa.gov/COMPASS
  • Don't risk missing important updates about your benefits! Visit ❗dhs.pa.gov/COMPASS❗ to:
    📫Check your contact info
    🆕Make updates if needed
    📱Signup for e-notifications

    ¡No se arriesgue a perder actualizaciones importantes sobre sus beneficios! Visite ❗dhs.pa.gov/COMPASS❗ para:
    📫Revisar su información de contacto
    🆕Hacer actualizaciones si es necesario
    📱Registrarse para recibir notificaciones virtualmente
  • Don't lose your benefits because mail went to the wrong address. Make sure your contact information is correct!
    Use dhs.pa.gov/COMPASS to update your information and signup for e-communications.

    No pierda sus beneficios porque el correo se envió a la dirección incorrecta. ¡Asegúrese de que su información de contacto sea correcta!
    Use dhs.pa.gov/COMPASS para actualizar sus datos, e inscríbase para recibir información de modo virtual.
  • New phone … who is this?
    Remember to update your contact information in COMPASS so you don't miss important benefit related information.
    Update now: dhs.pa.gov/COMPASS

    Teléfono nuevo ... ¿quién es?
    Recuerde actualizar su información de contacto en COMPASS para no perderse información importante relacionada a los beneficios.
    Actualizar ahora: dhs.pa.gov/COMPASS


General COMPASS benefits:

Graphics:
Right click on image then save the JPG.

Post Text:

  • Use DHS.PA.GOV/COMPASS 24/7 to:
    Apply for benefits
    Renew your benefits
    Receive e-Notices
    and more….
    Get started at: dhs.pa.gov/COMPASS

    Use DHS.PA.GOV/COMPASS 24/7 para:
    Solicitar beneficios
    Renovar sus beneficios
    Recibir avisos electrónicos
    y más….
    Comience en: dhs.pa.gov/COMPASS
  • Visit dhs.pa.gov/COMPASS to manage your benefits online and so much more.


Sign up for Text & Email:

Graphics:
Right click on image then save the JPG.

Post Text:

  • Get important updates about your benefits on your phone by signing up for text and email messages at: dhs.pa.gov/COMPASS
  • Are you reading this post on your phone? Why not get important updates about your benefits on your phone too? Sign up for texts and emails at: dhs.pa.gov/COMPASS

End of Continuous Coverage Website Banners

The banner graphics below can be used on websites to promote information and actions related to the COVID-19 MA Continuous Coverage unwinding. These graphics are sized based on common ad dimensions and should be used as is and link to either: www.dhs.pa.gov/PHE OR www.dhs.pa.gov/COMPASS.

1200px x 500px Graphics:

Right click on image then save the JPG.

Web banner about MA renewals

Web banner about MA renewals

Web banner about text messages

Web banner about text messages

Web banner about updating information

Web banner about updating information


300px x 600px Graphics:

Right click on image then save the JPG.

Web banner about text messages

Web banner about text messages

Web banner about updating information

Web banner about updating information

Web banner about MA renewals

Web banner about MA renewals


728px x 90px Graphics:

Right click on image then save the JPG.

Web banner about MA renewals
Web banner about MA renewals

Web banner about text messages
Web banner about text messages

Web banner about updating information
Web banner about updating information


Pre-Record Audio Script

  1. Are you on Medicaid or Medical Assistance? Have you moved or gotten a new phone number or email address? Let the Pennsylvania Department of Human Services know so they can share important information with you about your benefits. Go to dhs.pa.gov/COMPASS to update your information online. To update your info by phone, call the Customer Service Center at 1-877-395-8930 or at 215-560-7226 if you’re in Philadelphia.
  2. Don’t miss important updates about your Medical Assistance benefits! Go to dhs.pa.gov/COMPASS to make sure that your address, phone number, email, or other contact information is correct.
  3. You can receive emails and text messages to get important reminders about your benefits. Go to dhs.pa.gov/COMPASS to sign up today.


  1. ¿Tiene Medicaid? ¿Se ha mudado o tiene un nuevo número de teléfono o dirección de correo electrónico? Infórmele al Departamento de Servicios Humanos de Pensilvania para que puedan compartir información importante con usted sobre sus beneficios.  Visite dhs.pa.gov/COMPASS para actualizar su información en línea.  Para actualizar su información por teléfono, llame al Centro de Servicio al Cliente al 1-877-395-8930 o al 215-560-7226 si se encuentra en Filadelfia. 
  2. ¡No se pierda actualizaciones importantes sobre sus beneficios de Asistencia Médica! Visite dhs.pa.gov/COMPASS para asegurarse de que su dirección, número de teléfono, correo electrónico u otra información de contacto sea correcta. 
  3. Puede recibir correos electrónicos y mensajes de texto con recordatorios importantes sobre sus beneficios. Vaya a dhs.pa.gov/COMPASS para registrarse hoy. 


Radio Scripts

30-second Script

If you use Medicaid or Medical Assistance in PA, then you must complete a renewal each year to continue your coverage.
Visit the official government website: DHS.PA.GOV/COMPASS to:
check your renewal date, make sure your contact information is correct,
sign up for texts and emails about important benefits information,
and more.
Don’t risk your medical coverage, visit dhs.pa.gov/COMPASS today.


Si usted usa Medicaid o Medical Assistance (Asistencia Médica) en PA, debe completar una renovación cada año para continuar con su cobertura.
Visite el sitio web oficial del gobierno: DHS.PA.GOV/COMPASS para:
verificar su fecha de renovación, asegurarse de que su información de contacto sea correcta, registrarse para recibir mensajes de texto y correos electrónicos con información importante sobre beneficios, y más.
No arriesgue su cobertura médica, visite dhs.pa.gov/COMPASS hoy.

15-second Script

If you use Medicaid or Medical Assistance in PA, then you must complete a renewal each year to continue your coverage.
Visit DHS.PA.GOV/COMPASS to check your renewal date and make sure your contact information is correct.


Si usted usa Medicaid o Medical Assistance (Asistencia Médica) en PA, debe completar una renovación cada año para continuar con su cobertura.
Visite el sitio web oficial del gobierno: DHS.PA.GOV/COMPASS para: verificar su fecha de renovación y asegurarse de que su información de contacto sea correcta.

10-second Script

If you use Medicaid or Medical Assistance in PA, then you must complete a renewal each year.
Get started at DHS.PA.GOV/COMPASS


Si usted usa Medicaid o Medical Assistance (Asistencia Médica) en PA, debe completar una renovación cada año.
Comience en DHS.PA.GOV/COMPASS


Text Messages

Stakeholder Toolkit Text 1:

Is your contact information up to date with the Pennsylvania Department of Human Services? Don’t miss important info about your Medical Assistance coverage. Update online at dhs.pa.gov/COMPASS or by phone at 1-877-395-8930 or 215-560-7226 if you’re in Philadelphia.

Mensajes de texto – Opción 1:

¿Está actualizada su información de contacto con el Departamento de Servicios Humanos de Pensilvania? No se pierda información importante sobre su cobertura de Asistencia Médica. Actualizaciones en línea en dhs.pa.gov/COMPASS o por teléfono al 1-877-395-8930 o al 215-560-7226 si se encuentra en Filadelfia.

Stakeholder Toolkit Text 2:

Did you know you can get important reminders from PA DHS about your Medical Assistance by text or email? Update your account options today at dhs.pa.gov/COMPASS so you don’t miss a thing! Important updates are coming, so sign up to stay connected!

Mensaje de texto – Opción 2:

¿Sabía que puede recibir recordatorios importantes de PA DHS sobre su Asistencia Médica por mensaje de texto o correo electrónico?  ¡Actualice las opciones de su cuenta hoy en dhs.pa.gov/COMPASS para que no se pierda nada!  Se avecinan actualizaciones importantes, ¡así que regístrese para mantenerse conectado!


Call Center Script for Outbound Outreach

thumbnail script

Pre-End of Continous Coverage Announcement Call Center Script for Outbound Outreach


End of Continuous Coverage Print Materials



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FLYER: Sign up for text and email messages


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FLYER: Update your contact information version 1


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FLYER: Update your contact information version 2


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FLYER: How to Keep Your Health Care Coverage


Pennie

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Pennie

Below is material specific to Pennie and the end of the federal COIVD Public Health Emergency. You can also use material from Pennie's general marketing material tookit.


MCO Questions Library


Field Descriptors

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Last updated September 28, 2022

Download the list of field descriptors that was reviewed during the 9/28/2022 webinar .









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