Begin Main Content Area

​Stakeholder Resources

The Department has and will continue to develop materials to help stakeholders communicate:

  • what the end of the federal public health emergency means to Pennsylvanians,

  • what Pennsylvanians who receive Medical Assistance benefits need to do to continue their benefits, and

  • updates and timely information related to the end of the public health emergency.

New and updated material will be added as they are developed. Please check back often.


Jump to material on this page:


General Statement

Pennsylvania is preparing for the eventual end of the national public health emergency, which has been in place since the beginning of the COVID-19 pandemic. Under this emergency, individuals covered by Medicaid – also known as Medical Assistance – have been able to keep their health coverage even if they would have otherwise become ineligible for the program based on other factors.

Once the public health emergency ends, the Pennsylvania Department of Human Services (DHS) will contact those currently enrolled in Medical Assistance with instructions on how to re-enroll or to share your options for coverage if you are no longer eligible. Options for no or low-cost health coverage other than Medical Assistance include plans available through Pennie®, Pennsylvania’s official health insurance marketplace, and the Children’s Health Insurance Plan (CHIP).

DHS strongly encourages all Medical Assistance recipients to make sure your contact information is up to date so that you can receive timely updates on your benefits. You can update your information on COMPASS, the state’s website to apply for and manage benefit information or by downloading the myCOMPASS PA mobile app. You can also sign up for email and text alerts through the app, which is another way to make sure you receive timely information on your benefits.

Press Releases

4/1/2022
Department Of Human Services Encourages Pennsylvanians Receiving Benefits To Update Contact Information, Enroll In Text Alerts To Receive Timely Updates On Benefits


Newsletter Content

Text Elements:

Option 1:

Don't risk your Medical Assistance Coverage

Pennsylvanians who receive Medical Assistance coverage MUST report changes, including:

  • Changes in income;
  • New job or change in job;
  • Change in address;
  • Change in marital status;
  • Changes in medical insurance coverage; and
  • If your household size changes or you expect it to change due to a pregnancy

Report changes quickly:

  • Online: dhs.pa.gov/COMPASS
  • Mobile App: myCOMPASS PA
  • Phone: at 1-877-395-8930 or 1-215-560-7226 (if you live in Philadelphia).

 

Option 2:

Don't risk your Medical Assistance Coverage

Got a new phone number? Recently moved? Other changes in your household?

Don't risk losing your Medical Assistance coverage because you missed a letter or phone call. Make sure your information is up to date by visiting dhs.pa.gov/COMPASS or calling 1-877-395-8930 or 1-215-560-7226 to report any changes.



Newsletter Banner Graphics:

Right click on image then save the JPG:

Newsletter banner about Medical Assistance Renewals

Newsletter banner about text messages

Newsletter banner about updating information




PHE Social Media Messages

The social media messages below are grouped into categories by their main call to action. Feel free to use them as is or develope your own but try to keep your messages short, targeted, and drive action - mostly directing Pennsylvanians to:

  • dhs.pa.gov/COMPASS - for immediate actions
  • dhs.pa.gov/PHE - for updates and detailed information 
  • pennie.com - for Pennsylvanians who no loger qualify for Medical Assistance
  • dhs.pa.gov/CHIP or ChipCoversPAKids.com - for Pennsylvanians under 19


Update your information:

GRAPHICS:
Right click on image then save the JPG.



POST TEXT:

  • Don't lose your benefits because of missed communications, so make sure your contact information is correct!
    Use dhs.pa.gov/Compass to update your information and signup for e-communications.

    No pierda sus beneficios debido a problemas de comunicación, ¡asegúrese de que su información de contacto sea correcta!
    Use dhs.pa.gov/Compass para actualizar sus datos e inscríbase para recibir información de modo virtual.
  • Get important updates about your benefits on your phone by signing up for text and email messages at: dhs.pa.gov/Compass

    Obtenga actualizaciones importantes sobre sus beneficios en su teléfono, vía mensaje de texto y correo electrónico, registrándose en: dhs.pa.gov/Compass
  • Did you move? 📬
    Have changes in your household?🏡
    New phone number? ☎️
    ❗Don't risk missing important updates about your benefits. Check and update your information now at: dhs.pa.gov/Compass

    ¿Se mudó? 📬
    ¿Hubo cambios en su hogar?🏡
    ¿Cambió su número de teléfono? ☎️
    ❗No se arriesgue a perder actualizaciones importantes sobre sus beneficios. Verifique y actualice su información ahora en: dhs.pa.gov/Compass
  • Don't risk missing important updates about your benefits! Visit ❗dhs.pa.gov/Compass❗ to:
    📫Check your contact info
    🆕Make updates if needed
    📱Signup for e-notifications

    ¡No se arriesgue a perder actualizaciones importantes sobre sus beneficios! Visite ❗dhs.pa.gov/Compass❗ para:
    📫Revisar su información de contacto
    🆕Hacer actualizaciones si es necesario
    📱Registrarse para recibir notificaciones virtualmente
  • Don't lose your benefits because mail went to the wrong address. Make sure your contact information is correct!
    Use dhs.pa.gov/Compass to update your information and signup for e-communications.

    No pierda sus beneficios porque el correo se envió a la dirección incorrecta. ¡Asegúrese de que su información de contacto sea correcta!
    Use dhs.pa.gov/Compass para actualizar sus datos, e inscríbase para recibir información de modo virtual.
  • New phone…who is this?
    Remember to update your contact information in COMPASS so you don't miss important benefit related information.
    Update now: dhs.pa.gov/Compass

    Teléfono nuevo... ¿quién es?
    Recuerde actualizar su información de contacto en COMPASS para no perderse información importante relacionada a los beneficios.
    Actualizar ahora: dhs.pa.gov/Compass
  • PA Medial Assistance recipients: UPDATE YOUR INFORMATION!
    During the Public Health Emergency (PHE) suspended most disenrollments, regardless of eligibility. Although we don't know exactly when the PHE will expire, we are planning for it now.
    Learn more at dhs.pa.gov/PHE #EndofPHE #MedicalAssistance

    Destinatarios de asistencia médica de PA: ¡ACTUALIZE SU INFORMACIÓN!
    Durante la Emergencia de Salud Pública (PHE), se suspendieron la mayoría de las desafiliaciones, independientemente de la elegibilidad. Aunque no sabemos exactamente cuándo expirará el PHE, estamos preparándonos desde ahora. Obtenga más información en dhs.pa.gov/PHE. #EndofPHE #MedicalAssistance


General COMPASS benefits:

Graphics:
Right click on image then save the JPG.

Post Text:

  • Use DHS.PA.GOV/COMPASS 24/7 to:
    Apply for benefits
    Renew your benefits
    Receive e-Notices
    and more….
    Get started at: dhs.pa.gov/Compass

    Use DHS.PA.GOV/COMPASS 24/7 para:
    Solicitar beneficios
    Renovar sus beneficios
    Recibir avisos electrónicos
    y más….
    Comience en: dhs.pa.gov/Compass
  • Visit dhs.pa.gov/Compass to manage your benefits online and so much more.


Sign up for Text & Email:

Graphics:
Right click on image then save the JPG.

Post Text:

  • Get important updates about your benefits on your phone by signing up for text and email messages at: dhs.pa.gov/Compass
  • Are you reading this post on your phone? Why not get important updates about your benefits on your phone too? Sign up for texts and emails at: dhs.pa.gov/Compass

PHE Website Banners

The banner graphics below can be used on websites to promote information and actions related to the COVID-19 Public Health Emergency unwinding. These graphics are sized based on common ad dimensions and should be used as is and link to either: www.dhs.pa.gov/PHE OR www.dhs.pa.gov/COMPASS.

1200px x 500px Graphics:

Right click on image then save the JPG.

Web banner about MA renewals

Web banner about text messages

Web banner about text messages

Web banner about updating information

Web banner about updating information


300px x 600px Graphics:

Right click on image then save the JPG.

Web banner about text messages

Web banner about text messages

Web banner about updating information

Web banner about updating information

Web banner about MA renewals


728px x 90px Graphics:

Right click on image then save the JPG.

Web banner about MA renewals

Web banner about text messages

Web banner about text messages

Web banner about updating information

Web banner about updating information


Pre-Record Audio Script

  1. Are you on Medicaid? Have you moved or gotten a new phone number or email address? Let the Pennsylvania Department of Human Services know so they can share important information with you about your benefits. Go to dhs.pa.gov/COMPASS to update your information online. To update your info by phone, call the Customer Service Center at 1-877-395-8930 or at 215-560-7226 if you’re in Philadelphia.
  2. Don’t miss important updates about your Medical Assistance benefits! Go to dhs.pa.gov/COMPASS to make sure that your address, phone number, email, or other contact information is correct.
  3. You can receive emails and text messages to get important reminders about your benefits. Go to dhs.pa.gov/COMPASS to sign up today.

Text Messages

Stakeholder Toolkit Text 1:

Is your contact information up to date with the Pennsylvania Department of Human Services? Don’t miss important info about your Medical Assistance coverage. Update online at dhs.pa.gov/COMPASS or by phone at 1-877-395-8930 or 215-560-7226 if you’re in Philadelphia.

Stakeholder Toolkit Text 2:

Did you know you can get important reminders from PA DHS about your Medical Assistance by text or email? Update your account options today at dhs.pa.gov/COMPASS so you don’t miss a thing! Important updates are coming, so sign up to stay connected!


Call Center Script for Outbound Outreach

script thumnail

Pre-PHE Announcement Call Center Script for Outbound Outreach


PHE Print Materials



flyer thumnail

FLYER: Sign up for text and email messages


flyer thumnail

FLYER: Update your contact information version 1


flyer thumnail

FLYER: Update your contact information version 2


Pennie

pennie thumnail

Pennie

Below is material specific to Pennie and the end of the federal COIVD Public Health Emergency. You can also use material from Pennie's general marketing material tookit.


MCO Questions Library


Field Descriptors

Field Descriptors thumnail

Last updated September 28, 2022

Download the list of field descriptors that was reviewed during the 9/28/2022 webinar.