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Federal Unwinding Reports

The Centers for Medicare and Medicaid (CMS) requires states to submit two reports as part of the ending of the continuous coverage period:


Baseline Report

The first report is a baseline report that is a point in time report on data on pending applications, renewals and fair hearings. This data is for the entire Medicaid population and not just for the unwind population.

Download PA DHS' PHE Baseline Report (xlsx)

CMS Monthly Report

The second report is a monthly report that will contain data on pending and completed applications and renewals and pending fair hearings. This data is for the entire Medicaid population and not just for the unwind population.

Monthly CMS Refresh Reports (Current report: April 2023-December 2023)

Call Center Data

Monthly information related to calls concerning Medicaid received by our call center starting in March 2014 through the current month. We recently simplified and changed the presentation of the information in this report to make it more:

  • Accessible: Removes barriers to viewing from most devices
  • Findable: Improves ability to locate when using a search engine
  • User-Friendly: Allows the user to visit one page for key information
  • Readable: Highlights the most useful data points


MonthTotal Call Center Volume (by individual call center, and a sum of all call centers)Average Call Center Wait Time (for each call center, and a weighted average for all call centers)Average Call Center Abandonment Rate (for each call center, and a weighted average for all call centers)
Feb. 24
340,2161927.2%
Sept. 23344,8361422.0%
Oct. 23370,4431522.7%
Nov. 23348,5201927.7%
Dec. 23318,0272027.6%
Jan. 24396,56723
30.7%
Aug-23391,06113
21.4%
Jul-23356,9311525.2%
Jun-23320,554814.0%
May-23310,293611.5%
Apr-23278,04257.2%
Mar-23319,44845.0%
Feb-23253,70224.3%
Jan-23317,346611.8%
Dec-22278,378610.6%
Nov-22278,221712.6%
Oct-22301,142510.0%
Sep-22289,78135.0%
Aug-22289,35023.9%
Jul-22263,85037.0%
Jun-22284,95747.0%
May-22221,74912.0%
Apr-22214,97311.7%
Mar-22253,64922.6%
Feb-22227,79423.4%
Jan-22270,77348.3%
Dec-21233,55035.1%
Nov-21231,44033.8%
Oct-21217,29412.2%
Sep-21214,61011.8%
Aug-21234,58112.8%
Jul-21234,54923.6%
Jun-21244,21224.9%
May-21239,72235.5%
Apr-21240,41023.2%
Mar-21306,63636.1%
Feb-21284,25959.9%
Jan-21381,2751931.3%
Dec-20346,4161425.0%
Nov-20276,916611.6%
Oct-20244,014228.7%
Sep-20199,02411.6%
Aug-20197,78911.6%
Jul-20199,97212.1%
Jun-20207,40612.7%
May-20193,18811.4%
Apr-20249,7601019.3%
Mar-20277,057821.4%
Feb-20235,34439.6%
Jan-20302,812414.2%
Dec-19254,64428.7%
Nov-19232,75125.2%
Oct-19260,50213.1%
Sep-19247,57514.4%
Aug-19256,32914.1%
Jul-19249,00313.5%
Jun-19232,94914.6%
May-19247,11414.2%
Apr-19247,68713.4%
Mar-19254,82626.5%
Feb-19211,97714.5%
Jan-19318,430414.2%
Dec-18262,187620.9%
Nov-18262,759310.4%
Oct-18277,54039.9%
Sep-18219,05515.1%
Aug-18233,48113.2%
Jul-18220,99614.2%
Jun-18204,10612.7%
May-18212,00312.3%
Apr-18189,20512.3%
Mar-18176,36011.5%
Feb-18169,16311.2%
Jan-18220,42212.9%
Dec-17196,05012.3%
Nov-17201,46214.5%
Oct-17188,86100.8%
Sep-17162,53511.0%
Aug-17167,62311.8%
Jul-17173,06312.4%
Jun-17194,79400.7%
May-17204,41500.7%
Apr-17178,72200.7%
Mar-17207,58400.9%
Feb-17197,64511.7%
Jan-17242,31213.6%
Dec-16227,58613.4%
Nov-16229,32414.0%
Oct-16220,30912.9%
Sep-16220,03912.3%
Aug-16224,90912.4%
Jul-16187,75712.2%
Jun-16201,53211.8%
May-16196,66512.1%
Apr-16195,09211.8%
Mar-16201,92611.4%
Feb-16203,18912.9%
Jan-16218,61826.2%
Dec-15222,16925.5%
Nov-15192,57726.1%
Oct-15188,94412.4%
Sep-15180,96512.3%
Aug-15179,69312.0%
Jul-15183,39712.1%
Jun-15169,01011.4%
May-15157,76001.2%
Apr-15192,11213.2%
Mar-15268,496410.1%
Feb-15332,783810.7%
Jan-15400,3271013.0%
Dec-14335,777614.0%
Nov-14235,134613.4%
Oct-14282,655816.8%
Sep-14249,073718.1%
Aug-14202,887515.7%
Jul-14207,744513.0%
Jun-14197,504513.7%
May-14205,117616.2%
Apr-14211,344615.0%
Mar-14277,912711.2%


Continuous Eligibility Unwinding Plan

Our Continuous Eligibility Unwinding Plan is a comprehensive look into the end of the continuous coverage requirement. It explains how DHS will process the workload associated with renewals for all Medicaid and CHIP recipients. The plan also shows Pennsylvania’s extensive communications planning, which is designed to educate and maximize awareness of these changes

Continuous Eligibility Unwinding Plan (pdf)





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