Remittance Advice Alerts/PROMISe Banner Pages
Subject: Duplicate File Processing Error
Cycles: 17, 18, 19
Provider Types: All
Banner Date: October 21, 2016
 
Subject: Duplicate File Processing Error
 
A system error caused some claims files submitted through the Bulletin Board System between Thursday, 10/13/2016 at 10:04pm to Monday, 10/17/2016 at 11:54pm to be processed twice. As a result, you may see an increase of duplicate error denials on your paper Remittance Advice and/or 835 Health Care Payment Advice transaction. The original claims files processed correctly, so providers do not need to take remedial action. In addition some professional crossover files were also duplicated and claims paid in error. The duplicate claims have been voided and are identified by a 52 in the first two digits of ICN number. 
 
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