Have a Problem with PROMISe?

Are you having a problem with PROMISe™? If so, please follow these steps:

Step 1 - Check the PROMISe™ Web site

Step 2 - Send us an e-mail... promise@pa.gov

Step 3 - Write to us... If you do not have access to e-mail, please write to us. Again, it is often easier for us to research your specific problem if you write us. Then we can check our files or work with experts on your specific situation and get back to you. If necessary, a staff member will call you back, so please include your phone number.

Bureau of Fee-for-Service Programs
Office of Medical Assistance Programs
P.O. Box 2675
Harrisburg, PA 17105-2675

Step 4 - Call us... You may call us at the regular provider inquiry numbers. We will be happy to assist you.