P. O. Box 2675
Harrisburg, PA 17105-2675
The Office of the Medical Director provides statewide clinical mental health and substance abuse services leadership to all DHS Program Offices. The medical director is responsible for assuring all clinical programs for individuals with mental illness or substance abuse problems served throughout the commonwealth by the Office of Mental Health and Substance Abuse Services (OMHSAS) are of the highest quality, support a unified treatment system and reflect the OMHSAS commitment to facilitating recovery in adults and resiliency in children. The Medical Director functions as the chief medical officer of the state mental hospital system and provides oversight to community services as the chief clinical officer. The medical director’s responsibilities include:
The Office of the Medical Director is also responsible for the supervision of the Division of Clinical Review and Consultation as well as the Emergency Behavioral Health Preparedness, Response and Recovery Program.
If you have any questions concerning a member's rights or you have a problem with your MCO, contact the Member Services department of your county's behavioral health managed care organization: Pennsylvania Medicaid Managed Care Organization (MCO) Directory (PDF download).
If you are not in a Medical Assistance managed care plan contact your county MH/MR office (or Office of Human Services). If you are still not satisfied, contact the state regional OMHSAS field office near you.
Members enrolled in Medical Assistance have the right to request a Fair Hearing from the Department of Human Services anytime a prescribed service or medication is changed or denied. The member will receive a letter from either the MCO or Medical Assistance whenever a medical service is denied or changed. This letter also includes directions for accessing the DHS Fair Hearing process.
Division of Clinical Review and Consultation
The Clinical Review and Consultation Division responsibilities include:
Emergency Behavioral Health Preparedness, Response and Recovery Program
The Emergency Behavioral Health Preparedness, Response and Recovery Program consists of Disaster Behavioral Health initiatives including preparedness, response, and recovery activities at the county and state level. The Pennsylvania Office of Mental Health and Substance Abuse Services as well as each of the county mental health offices in the commonwealth have initiatives in place to help Pennsylvanians prepare for, respond to, and cope with the psychosocial and emotional consequences related to disasters and public health emergencies. The efforts involve collaboration and partnerships with other national, state and local response agencies, including public and non-public sector partners. Efforts also include working with federal agencies to ensure a comprehensive, professional, disciplined, and coordinated behavioral health response for Commonwealth citizens who are victims of disasters.