Office of Administration

The Office of Administration’s (OA) mission is to create partnerships to deliver quality services to customers through collaboration, consultation and supports. OA’s goals are to:

  • Provide customer service that is accessible and responsive to customer needs;
  • Encourage an environment that supports open communications throughout the organization and with our customers;
  • Promote an employee-friendly environment that encourages respectful treatment, empowerment, and value of all employees;
  • Encourage and support training and development opportunities for all employees;
  • Dedicate financial resources to meet customer and employee needs while ensuring accountability to taxpayers;
  • Market our services and successes throughout the organization and to our customers; and
  • Maximize the effectiveness of our services through the application of specific and objective measures.

Services provided by the OA include:

Administrative Appeals/Hearings

  • Conducts administrative hearings on appeals received from agencies funded by DHS programs and recipients of DHS-funded services. Currently, the Bureau of Hearing and Appeals (BHA) has the authority delegated by the Office of the Secretary to hear and adjudicate over 280 jurisdictional issues within the department. BHA is also responsible for hearing and adjudicating appeals for the Department of Aging.

Administrative Services

  • Forms and publications, printing services and mailroom operations; signature authorization, agency records coordinator, automotive fleet operations; guardianship programs and Pennhurst advocacy direct care services; management of facilities and property, leasing and space, and the surplus equipment warehouse; and emergency planning, environmental safety and continuity of operations.

Equal Opportunity in DHS Programs

  • Ensures non-discrimination and equal opportunity in all activities conducted by DHS for employees, customers/recipients of services provided by the agency, human service providers who are licensed by the agency, residents in DHS-owned facilities, contractors who perform work for the agency, and the general public that interacts with DHS.

Financial Operations

  • Organizes and conducts audits of DHS-operated and funded organizations, programs, activities, and functions to assure proper payments and efficient use of the department's funds.
  • Plans, organizes, directs, and coordinates the development and implementation of financial procedures and operations.
  • Plans, organizes, and controls financial policy development and implementation; conducts various financial studies; and serves as the department's interface with various federal agencies regarding cost allocation and other federal/state funding issues for the department.

Fraud and Abuse Recoveries in Medical Assistance and Third Party Recoveries

  • Detects and defers fraud, abuse and waste in the Medicaid Program.
  • Third party recoveries in the Medical Assistance program.

Human Services Licensing

  • Responsible for the regulatory licensing, monitoring, and enforcement of Personal Care Homes and Assisted Living Residences serving more than 1,196 out-of-home care settings licensed by the department serving over 67,000 adults with mental illness, intellectual disabilities, physical disabilities, and behavioral and cognitive disorders.
  • The Division of Licensing Administration is responsible for the human services licensing systems, management, and administration of licenses for programs licensed by the department, collection and analysis of licensing data pertinent to the management of licensing systems and analysis for the department which includes fiscal, services trend, and factor analyses of compliance data.
  • Adult Protective Services is responsible to administer a statewide program to detect, prevent, reduce, or eliminate abuse, neglect, exploitation, and abandonment of adults between 18 and 59 years of age who have a physical or mental impairment that substantially limits one or more major life activities.

Procurement and Contract Management

  • Provides advice, guidance, and training on the purchase of supplies, services, and grants.
  • Assists in rate setting and contract negotiations.
  • Assists program offices in the ongoing contract management.

Office of the Deputy Secretary for Administration
234 Health and Welfare Building
Harrisburg, PA 17105-2675
Phone: (717) 787-3422
Fax: (717) 772-2490