Bureau of Equal Opportunity

The Bureau of Equal Opportunity (BEO) works to ensure the citizens and employees of the Commonwealth have equal access to state employment, public services and contracts issued by the Department of Human Services (DHS). The BEO develops, implements and monitors policies and programs promoting fairness, equity and diversity as directed by the Civil Rights Act of 1964 Titles VI and VII and Commonwealth policy.

If you believe you are experiencing discrimination, sexual harassment or retaliation with regards to employment or any departmental program or activity which receives federal financial assistance on the grounds of race, color, or national origin (includes Persons With Limited English Proficiency), please contact our offices immediately.

Lori Millar, Director
Bureau of Equal Opportunity
Tel: (717) 787-1127

Tanya Ingram, Manager
Contract Compliance/Supplier Diversity Unit
Tel: (717) 705-8204

Beverly Oliver, Regional Manager
Southeast Region
Tel: (215) 560-2818

Bruce Williams, Regional Manager
Western Region
Tel: (412) 565-5028

Core Responsibilities

Equal Employment Review Certificates - The BEO monitors personnel actions to ensure equal treatment in all employment decisions. Once a candidate has been interviewed and selected, BEO reviews the interview process to ensure the most qualified person has been selected for the position.

Civil Rights Compliance Reviews - The BEO works to ensure that any program which receives federal financial assistance prohibits discrimination, and periodically visits facilities such as county assistance offices, youth development facilities, and hospitals for persons with mental illness, centers for persons with developmental disabilities, and secure intensive treatment units.

Contract Compliance - The BEO monitors contracts awarded by DHS for over $50,000 to ensure the companies with which DHS does business are committed to non-discriminatory practices, and ensures compliance by conducting on-site reviews. The DHS conducts outreach by hosting various networking and informational events in order to recruit Small, Minority and Women-Owned Businesses interested in contracting with DHS.

Licensing - The BEO distributes Civil Rights Compliance Questionnaires to any day care, personal care home, mental retardation and children and youth facilities seeking licensure to ensure those businesses are committed to non-discriminatory practices in employment and the provision of services.

Complaint Investigations - The BEO conducts complaint investigations when an employee or recipient of DHS services alleges unlawful or unequal treatment based on their race, color, religious creed, ancestry, age, sex, sexual orientation, union membership, national origin, AIDS/HIV status, disability or sexual harassment. The BEO reviews the allegations and supporting documents, interviews parties, tours the facility and makes a determination.

Cultural Awareness - The BEO celebrates the diversity of its citizens and workforce by acknowledging the following months: Black History in February, Women’s History in March, Asian History in May, Hispanic Month in September and October, Disabilities Month in October and Native American Month in November. The size of the celebration depends on the number of volunteers.

Diversity Recruitment - The DHS' goal is to diversify the workforce to more closely reflect the population we serve. The BEO’s diversity recruiter attends non-traditional recruitment events in order to reach a diverse audience. The BEO offers resume evaluation, assistance with completing the State Civil Service application and by offering Interviewing Skills workshops.

Limited English Proficiency - A Limited English Proficient person is someone who does not speak English as his or her primary language and who has a limited ability to read, speak, write or understand English. The BEO provides two types of language assistance: oral interpretation and written translation in the following five languages: Spanish, Chinese, Cambodian, Vietnamese and Russian.

Americans with Disabilities Act (ADA) - The Americans with Disabilities Act (28 CFR Part 35, Title II, Subtitle A) prohibits discrimination on the basis of disability in all services, programs, and activities provided to the public by state and local governments, except public transportation services.