Adult Protective Services

In 2010, the Adult Protective Services (APS) Law, Act 70 of 2010, was enacted to provide protective services to adults between 18 and 59 years of age who have a physical or mental impairment that substantially limits one or more major life activities.  The APS Law establishes a program of protective services in order to detect, prevent, reduce and eliminate abuse, neglect, exploitation and abandonment of adults in need.


A report can be made on behalf of the adult whether they live in their home or in a care facility such as a nursing facility, group home, hospital, etc.  Reporters may remain anonymous and have legal protection from retaliation, discrimination, and civil and criminal prosecution.


To report the need for protective services, call the 24-hour, statewide Protective Services Hotline at:

1-800-490-8505

The hotline is to be used for reports only.  Questions should be directed to the APS Division at RA-PWAPSQuestions@pa.gov or call 717-736-7116.


Common Signs of Abuse May Include:

  • Bruises or Broken Bones
  • Weight Loss
  • Memory Loss
  • Personality Changes
  • Social Isolation
  • Changes in Banking Habits
  • Giving Away Assets such as money, property, etc.

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Information for Mandatory Reporters:

If you have questions about the APS program, please see our Frequently Asked Questions (FAQ).

If you have questions about the APS Law, mandatory reporting or protective services, please contact the Adult Protective Services Division at the Department of Human Services via email:
RA-PWAPSQuestions@pa.gov or call 717-736-7116.