Community HealthChoices

DHS is committed to increasing opportunities for older Pennsylvanians and individuals with physical disabilities to remain in their homes. If you’re 21 or older and have both Medicare and Medicaid, or receive long-term supports through Medicaid because you need help with everyday personal tasks, you’ll be covered by Community HealthChoices.

Community HealthChoices will coordinate your health care coverage to improve the quality of your health care experience — serving more people in communities rather than in facilities, giving them the opportunity to work, spend more time with their families, and experience an overall better quality of life.

CHC Acronym Glossary Guide
CHC Fact Sheet
Community HealthChoices Timeline for Implementation
Managed Long-Term Services and Supports Subcommittee Information

Frequently Asked Questions

(Click on a question for more information)


What is MLTSS?

Managed Long Term Services and Supports is the delivery of long-term services and supports (LTSS) through capitated Medicaid managed care programs.

It refers to an arrangement between Pennsylvania's Medicaid programs and contractors. The contractors receive capitated payments for LTSS and are accountable for the health and welfare of participants through the delivery of services and supports that meet quality and other standards set in the contracts.

We are committed to creating a system that allows Pennsylvanians to receive services in the community, preserves consumer choice, and allows consumers to have an active voice in the services they receive. This initiative will result in a more strategic care delivery system and improve health outcomes for seniors and individuals with disabilities. CHC will create a capitated model that will improve care coordination and health outcomes while allowing more individuals to live in their community. CHC will expand home and community-based services, promote community inclusion, ensure quality and increase efficiency.  

What is Community HealthChoices (CHC)?

Community HealthChoices is a new initiative that will use managed care organizations to coordinate physical health care and long-term services and supports (LTSS) for older persons, persons with physical disabilities, and Pennsylvanians who are dually eligible for Medicare and Medicaid (dual eligible).

What are the goals of CHC?

  • Enhance opportunities for community-based services
  • Strengthen health care and LTSS delivery systems
  • Allow for new innovations
  • Promote the health, safety, and well-being of enrolled participants
  • Ensure transparency, accountability, effectiveness, and efficiency of the program

As CHC is rolled out, will the LIFE program still be an available option?

Yes. In geographic areas where the LIFE program is available, it will continue to be an alternative to CHC for those individuals who are eligible or currently enrolled. More information on LIFE.

Eligibility and Enrollment

Am I eligible for CHC?

You are eligible for CHC if you are over 21 years old and:

  • are dually eligible for Medicare and Medicaid; OR
  • qualify for Medicaid long-term services and supports (LTSS) because need the level of care provided by a nursing facility.

You are not eligible for CHC if you:

  • are an Act 150 program participant;
  • are a person with intellectual or developmental disabilities (ID/DD) who is eligible for services through DHS’ Office of Developmental Programs; OR
  • are a resident in a state-operated nursing facility, including the state veterans’ homes.

If you are eligible for, and select, the LIFE program, we will not enroll you in CHC unless you specifically ask to be moved to CHC.

I receive services through the Department of Aging’s Options Program. Will I still be able to get services through them?

If you are a dual eligible, but do not qualify for Medicaid LTSS, you can continue to get your long-term services through the Options program. You will get your Medicaid health care services through CHC and your LTSS through Options. If you become clinically eligible for nursing facility level of care, you may apply to get your LTSS through CHC.

How do I apply for CHC?

We have created this application guide to help walk you through the process.

If you are eligible, our enrollment assister will talk to you about your CHC Managed Care Organization (CHC-MCO) options and enroll you in the program. You will have your choice of CHC-MCOs (or LIFE program, where available) and will receive counseling to help you to decide which CHC-MCO best meets your needs. If you do not choose a CHC-MCO, we will automatically assign you to a plan based on your needs.

CHC Services

What services will CHC cover?

CHC covers the same physical health benefits that are currently available through the Medicaid Adult Benefit Package.

If you are eligible for LTSS, all services currently available in the Office of Long-Term Living waivers will be included in CHC. The following additional services will also be available:

  • pest eradication
  • benefits counseling
  • enhanced employment services

How will I get behavioral health services through CHC?

The way you access behavioral health services will not change. Behavioral health services will continue to be offered through the existing network of behavioral health managed care organizations (BH-MCOs)CHC-MCOs and BH-MCOs will work together to ensure everyone gets the coordinated services they need.

Will the current OLTL waiver programs continue to operate as separate waivers?

One CHC waiver will cover all participants who meet the eligibility for nursing facility level of care. As CHC rolls across the state, participants will transition from their waivers to CHC.

The OBRA waiver will continue to serve 18 through 20 year olds and those who are 21 years and older who meet the intermediate care facility/other related conditions level of care.

Will I have to change my provider?

It depends.

If you do not live in a nursing facility, you can keep all of your current service authorizations and can stay with your current Medicaid providers for 180 days or until your new service plans are implemented, whichever is later. This includes your current service coordinators.

If you are a nursing facility resident at the time of CHC implementation, you can remain in that nursing facility for as long as you wish (if you remain eligible).

If you live in the community at the time of CHC implementation, and choose to remain in the community, the CHC-MCO will support your choice.

After the initial implementation, new enrollees and those that transfer to a different CHC-MCO will have a 60-day continuity of care period for existing services and providers. During this time participants will be helped by their service coordinator and CHC-MCO to choose providers who meet their needs.

Does CHC cover assisted living facilities?

CHC will not pay for room and board in assisted living facilities. However, it will be an allowable setting in which to receive certain home- and community-based services covered by CHC.

Service Coordination and Level of Care Determination

Who is responsible for service coordination in CHC?

The CHC-MCOs will be responsible for assuring that service coordination is provided. That will be done either through contracts with service coordination entities or through internal CHC-MCO service coordination staff.

How will the commonwealth ensure that service coordinators include all needed services in the service plan?

Service coordinators will work with participants and their supports to ensure the participant’s person-centered service plan meets their needs. Participants must be provided all needed, covered services. There are many ways that the commonwealth will monitor this requirement:

  • Monitoring of reduction in service plan authorizations
  • Requiring service plan change reports from the CHC-MCOs
  • Review of all grievances and appeals from participants
  • Review of Fair Hearings decisions
  • Review of encounter data and plan comparisons
  • Monitoring how often participants leave a CHC-MCO
  • Participant surveys

Who will perform the long-term services and supports clinical eligibility determinations?

The commonwealth will select a provider to perform clinical eligibility determinations.

What tool will be used for the level of care determination?

The commonwealth will develop a standardized level of care tool to replace what is currently used. The tool will comply with all federal and state laws and regulations. This tool is being developed with stakeholder input.

Stakeholder Engagement and Website

How can I stay involved in the process?

The commonwealth has had, and will continue to have, an extensive stakeholder engagement process throughout the implementation of CHC. Stakeholder input is key to the overall success of the program. The commonwealth is committed to drawing stakeholder input by:

  • Public Forums
  • CHC Advisory Committee – MLTSS SubMAAC: Monthly meetings are held and 50 percent of the committee’s members are LTSS participants or caregivers. More information about meetings and schedule are on the website.
  • Third Thursday Webinars: The commonwealth is holding public webinars, currently on the third Thursday of every month, to provide updates on the progress of program development and to take questions from the public.
  • CHC Mailbox: The commonwealth maintains a mailbox that stakeholders can use at any time to ask questions or make comments about CHC. The mailbox address is
  • Webinar Consultations on Topics of Special Interest: We have held and will continue to hold webinars on topics of special interest regarding CHC implementation activities
  • Topic-Specific Advisory Groups: Topic-specific advisory groups have been created and will continue to be formed on issues that are of strong concern to specific groups of stakeholders and are technical in nature.
  • CHC-MCO Participant Advisory Committees: Each CHC-MCO must establish and maintain a Participant Advisory Committee that reflects the diversity of participants enrolled in the CHC-MCO.