How ChildLine Protects Children
The Mission of ChildLine is to accept calls from the public and professional sources 24 hours per day, seven days per week. Cultural sensitivity and courteous demeanor will be displayed at all times to all callers. ChildLine will provide information, counseling, and referral services for families and children to ensure the safety and well-being of the children of Pennsylvania.
The ChildLine and Abuse Registry Intake Unit (800-932-0313) is available 24 hours to receive reports of suspected child abuse. Professionals who come into contact with children are required to report when they have reasonable cause to suspect that a child under the care, supervision, guidance or training of that person or of their agency, institution or organization is an abused child. In addition, any person may report suspected abuse, even if the individual wishes to remain anonymous.
Each call is answered by a trained intake specialist who will interview the caller to determine the most appropriate course of action. Actions include forwarding a report to a county agency for investigation as child abuse or general protective services, forwarding a report directly to law enforcement officials or refer the caller to local social services (such as counseling, financial aid. And legal services).
If you have any concerns or questions about how your call was handled, please contact one of our Intake Managers or the Director at 717-783-1964.
Act 179 of 2006 was signed into law and became effective May 28, 2007 This legislation had a significant impact on the responsibilities of mandated reporting, as outlined in the “Mandated Reporters, Professionals Who Work With Children” brochure.
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